Do you want to provide technical support and guidance to one of the UKs largest charities?
Are you a strong organiser, with excellent communication skills?
We have a new opportunity for a Service Transition Coordinator to join our talented technology team and help fund lifesaving research.
About the roleAs our Service Transitions Coordinator, you support and co-ordinate the transition of all new technology projects and changed existing services into operational support and BAU.
Working closely with the Technology Service Delivery Manager and other Technology Operations Managers youll ensure new projects meet the requirements for service transition, leveraging predefined service templates and co-ordinating exceptions as required.
Youll provide regular provision of status reports to senior managers, as well as arrange meetings with all relevant Portfolio and Operational parties to agree all supporting activities plus roles and responsibilities for new services.
Working arrangementsThis is a blended role, where your work will be dual located between your home and our London office.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About youITIL Certified (Foundation Minimum), youll have knowledge and practical experience of ITSM toolsets (e.g. ManageEngine) as well as previous experience of Transition Co-ordination.
With an understanding of process design and the use of tools such as Visio or similar youll have demonstrable experience of working in a Technology (IT) Operations/Service Environment.
To be successful in this role youll have the following skills and experience:
Experience of working with a team of multi skilled/multi levelled staff
Ability to organise and prioritise workload as required
Excellent verbal and written communication skills
Excellent customer service skills and an understanding of the principles and its importance to the reputation of the department
Excellent stakeholder management skills
Interview processFirst stage interviews will be a short one-way video interview, successful candidates will then be invited to attend an interview via MS Teams.
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